How to Claim

If your healthcare professional or the hospital claims on your behalf:

Usually, your healthcare professional will send your medical aid claim to us on your behalf, so you don’t need to claim as well. However, if your healthcare professional tells you that they have not been paid, you can check your claims status on or contact us on 0292 – 889430.

If you need a refund because you paid the medical expense upfront:

If your healthcare professional doesn’t claim on your behalf, or if you’ve already paid, you must send us the following:

1. Proof of payment.

2. The medical aid claim (the account). Make sure the account shows your membership number, the practice number and procedure codes.

If we approve the claim, we’ll refund you directly into your bank account. For this reason, always make sure that we have your correct bank details. To update them, call us on 0292 – 889430 or email /

Note: You must submit your medical aid claim within four months of the date of treatment

Sending your claims

You can email or post the claims to us:

Email: /

Postal address:

Railmed House No. 6, 8th Avenue/ Josiah Tongogara Street


Tel: 0292 – 889430